With the holiday and summer season right around the corner, now is the time to prepare your business for the upcoming busy period. Whether you are a retail brand hoping to attract Christmas shoppers or a hospitality venue gearing up for end-of-year functions and events, this holiday season will be busy.
According to Adobe Analytics, consumers will spend roughly $209.7 billion between November 1st and December this year, with half the anticipated spending on electronics, apparel and groceries.
It can be tough juggling a business at the best of times, minimise your stress and workload by getting ahead with your planning this holiday season.
Today we’ll share three easy tips to ensure you are better prepared for what’s ahead.
1. Check your tech.
Is your internet constantly cutting out? Have trouble connecting your internet and technology?
Nothing is worse than when you’re halfway through a transaction with a customer, and the internet cuts out, taking 10 minutes or more to reconnect. Meanwhile, the line of customers behind is openly frustrated or has left. Or when you’re fully charged tablet dies in the middle of service.
Just like everything in life, your tech needs maintenance. Ensure your internet connection is working correctly and that your tech is up-to-date or upgraded to prevent these issues.
Unsure if your tech is up to scratch? We’re here to help with Converse. Our Converse service delivers enterprise technology at a small business price tag.
2. Stay Organised
As a business owner, juggling all your responsibilities can be challenging at the best of times. And this time of year can be incredibly overwhelming as you have to manage additional staffing requirements, increase stock and ensure deliveries arrive before Christmas Eve to satisfy your customers.
Being organised through extensive planning or looking towards route optimisation software like JourneyPro that helps to manage all your stock, deliveries and paperwork will alleviate your stress and help you focus on what matters most, your business and customers.
3. Ensure the best customer experience.
It is so secret that customers have higher expectations when shopping now. Excellent customer experience is vital to a business’s success. A customer’s experience doesn’t begin when the product is in front of them; it is nurtured from the first moment of interaction.
Give your customers the best experience possible by evaluating your premise and service and understanding what information your customers want to know.
Let us help you.
At Real Innovation Group, we can help you prepare for the holiday season and ensure you give your customers the best experience possible. Our friendly team will assist you with your business and prioritise your customer’s requirements and business needs.
Let us take your business to the next level.
Contact us today!
Want to know how Instant Windscreens and Tinting saved 2,000 hours per month?
Instant Windscreens and Tinting use JourneyPRO in their business today.
“JOURNEY is a ‘first-in-our-industry’ technology that improves our customer service offering, and claims back approximately 2,000 hours monthly in route scheduling for our branch management teams.”
Read more about how JourneyPRO has transformed Instant Windscreens’ business by downloading the case study here.
