Are you a business looking to take back its time by introducing route planning software or route optimisation software? Or are you a business owner who wants to optimise their company and workforce? By now, you are probably aware that route optimisation software exists, but what exactly is it, and how can it help businesses? Today, we’ll dive into what route optimisation software is and share with you five ways route optimisation can help businesses.
What is Route Planning Software?
Route optimisation software is a tool that uses algorithms and data to streamline your business’s functionality, identify issues before they arise and help improve the customer experience. Software like JourneyPRO has many features and allows you to make better decisions when you manage your workflow within a central location.
Increase Customer Satisfaction
After purchasing something, we are often so excited for it to arrive. We anxiously count down the days until it arrives and religiously check our postboxes for delivery slips in case we’ve missed the postie. There is no greater disappointment for a customer when they receive a notification that their delivery is set to arrive that day, and it comes 2 or 3 days later.
No matter the circumstances of the delayed delivery, the customer will still be disappointed and maybe even angry their delivery was late. This is where route optimisation software can help. Route planning software uses real-time data to optimise a driver’s route on the fly, meaning that your driver can more accurately predict their timing when delivering a customer’s package.
And software like JourneryPRO even allows customers to see and track their delivery in real-time and will send alerts to customers when changes are made to their delivery. Thus overall improving the customer experience and satisfaction.
Productivity & Efficiency
As mentioned above, route optimisation software plans out the most efficient routes for transporting deliveries. Manually planning out a driver’s route can be a costly and time-consuming process that, as a business owner, can be better spent on other aspects of your business.
Route optimisation software can help a business by quickly calculating the most efficient routes for your drivers while considering toll roads and fuel to give the business a cost-effective solution.
Free Up Resources
With their routes fully optimised for efficiency, drivers and team members will be free to help the business or get a head start on their next deliveries. Maybe you’ve been meaning to train your employees in a particular department, or they need a certification they haven’t had time to do. Route optimisation helps you to free up resources and focus on upskilling your staff as needed.
Less Paperwork
Not only are route optimisation programs, such as JourneyPRO, excellent at optimising your routes, but JourneyPRO helps merge all your workflow into one place. You can track and manage your entire business from one location, from the manufacturing progress to stock delivery status and parcel deliveries. No more losing your hair trying to figure out where that one piece of paper went.
Transparency and Visibility
With everything in one place, easily trackable route optimisation software allows you to see who is working, the status of the work and how long it should take them to complete a given task. So you can rest assured that your employees are meeting your business’s needs.
Interested in learning more about route optimisation software and how it can help your business? #JoinTheJourney Go Further. Do More. Contact us today.
Want to know how Instant Windscreens and Tinting saved 2,000 hours per month?
Instant Windscreens and Tinting use JourneyPRO in their business today.
“JOURNEY is a ‘first-in-our-industry’ technology that improves our customer service offering, and claims back approximately 2,000 hours monthly in route scheduling for our branch management teams.”
Read more about how JourneyPRO has transformed Instant Windscreens’ business by downloading the case study here.
